Privacy Policy

Introduction

At Sat Nam Therapy, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information, ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Who We Are

Sat Nam Therapy provides holistic therapeutic services to support individuals, couples, and communities. We collect and process personal data to deliver our services ethically and efficiently.

Contact Information:

Email: satnamtherapy@gmail.com

Phone: +353 86 379 9350

Address: 21 Fairview, Dublin 3, D03 K4H0, Ireland

What Data We Collect

We may collect and process the following types of personal data:

Contact Information: Name, email address, phone number, and postal address.
Service-Related Information: Details shared through forms or inquiries to match you with appropriate services or therapists.
Website Usage Data: Cookies, IP address, and browsing behaviour (collected via tools like Google Analytics and Facebook Pixel).
Therapist Data: CVs, certifications, Garda Vetting, and insurance documents for employment or professional purposes.

How We Use Your Data

We collect and use your data for the following purposes:

To provide and personalise our therapy services.
To respond to your inquiries and requests.
To improve our website and user experience.
For in-house marketing campaigns (e.g., updates, promotions) to share relevant information with you.
To comply with legal and regulatory obligations.
Rest assured, your data will never be used against you or shared with third parties outside of the tools required for our in-house operations.

Lawful Basis for Processing

We process your data under the following lawful bases:

Consent: When you explicitly opt in to receive marketing materials or cookies.
Legitimate Interests: To improve our services and manage our operations effectively.
Legal Obligations: For compliance with Irish and EU legal requirements.

How We Protect Your Data

We implement stringent measures to protect your data, including:

Encrypting all sensitive data.
Using secure servers and password protection for electronic data.
Storing any manual files securely under lock and key.
Regularly auditing our data protection practices to ensure compliance.

Cookies and Tracking Technologies

Our website uses cookies to:

Enhance your browsing experience.
Analyse website traffic (e.g., Google Analytics).
Provide personalised advertisements (e.g., Google Ads and Facebook Pixel).

Your Choices:

You can choose to allow or deny cookies when you visit our website.
Essential cookies are necessary for the website to function and cannot be disabled.

Third-Party Services

We may share your data with trusted third-party tools solely for the purposes of delivering our services. These include:

Google Analytics and Tag Manager (website usage analytics).
Google Ads and Facebook Ads Manager (advertising and remarketing campaigns).
We ensure these providers comply with GDPR and have signed Data Processing Agreements (DPAs) where required.

Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy:

Client Data: Retained for up to 6 years after the conclusion of services, in compliance with legal obligations.
Therapist Data: Retained as long as necessary for professional purposes or as required by law.
Website Data: Retained for 26 months, in line with Google Analytics' default settings, unless you request deletion.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data ("right to be forgotten").
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Request your data in a portable format.
Right to Object: Object to the processing of your data, including for marketing purposes.

To exercise any of these rights, please contact us at satnamtherapy@gmail.com.

Data Breach Protocol

We take data breaches seriously and will:

Assess and contain any breach immediately.
Notify affected users and relevant authorities (e.g., the Irish Data Protection Commissioner) within 72 hours if required.
Implement measures to prevent future breaches.

International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure it is protected using appropriate safeguards, such as Standard Contractual Clauses (SCCs).

Policy Updates

This privacy policy is reviewed regularly and was last updated on 22/1/2025. Any significant changes will be communicated via email or a notice on our website.